Find answers to common questions related to bookings, hosting, payments, cancellations, and travel partnerships
General Questions:
Hotelandhomestays.com is a travel marketplace that helps travelers discover authentic hotels, homestays, mountain lodges, and travel experiences across North & North-East India
We aim to list verified properties and maintain quality standards to provide travelers with reliable accommodation options.
Yes. Travelers can search, compare, and book stays directly through the platform.
Booking & Payment Questions:
We support secure online payment methods including UPI, debit cards, credit cards, net banking, and other available payment gateways.
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Cancellation policies depend on individual property rules. Travelers should review cancellation terms before booking.
Booking confirmations are sent through email and/or SMS after successful payment and confirmation.
Property Owner Questions:
Property owners can register through the “Become a Host” page and submit property details for review.
We may offer both free and premium listing plans depending on property type and promotional requirements.
Hotels, homestays, mountain lodges, resorts, guest houses, eco stays, and other accommodation providers may apply.
Travel Agent Questions:
Travel agents and tour operators can register through the “For Travel Agents” page.
Yes. Approved travel partners may receive commissions based on bookings and partnership plans.
Yes. We aim to provide dedicated support for travel partners and business inquiries.
Technical & Support Questions:
You can contact us through the Contact Us page or by emailing our support team.
Use the “Forgot Password” option on the login page to reset your password securely.
We use secure payment systems and industry-standard protection measures for online transactions.
Still Have Questions?
Our support team is here to help travelers, property owners, and travel partners.
